While the “CRM” (Lightning) part of Salesforce is what started the company, the system itself is comprised of several parts and functionality, but they all integrate together.Ĭommerce This is both the front end and the service end of the e-Commerce platform that integrates with Salesforce. The ecosystemįirst we have to start with the different parts of the Salesforce ecosystem. In this article we’ll break down the ecosystem, the benefits and challenges of working with Lightning, and some tips and tricks for your next project working with Salesforce. As I explained in my last article, Enterprise UX is now a thing, and Salesforce is an important part of that ecosystem. It is used for Fortune 500 companies and small businesses alike.īecause of the growth of the platform, there are more opportunities for designers to get involved in designing for Salesforce. Plus, the ecosystem is so rich that you can run your entire business on it (which several businesses do). You have a very flexible, customizable platform combined with a pretty good out of the box design system and components. The benefits of Salesforce are outstanding. According to a study by Gartner, spending on Salesforce related implementations outnumbered the next competitor (SAP) by over 2.5 to 1. Salesforce is now one of the largest CRM platforms available. We’ll discuss how to navigate designing with Salesforce. The ecosystem is large and products on the platform are different. Working with Salesforce can be a challenge for designers not used to working with predefined system.
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